Privacy Policy

We may collect account details such as name, email address, billing information, company information, authentication identifiers, and workspace settings when you create or manage an account.

We also process data that customers choose to collect through forms and scheduling flows, including submission responses, uploaded files, booking details, communications metadata, support requests, and limited device or usage data needed to operate and secure the service.

We use personal data to provide and improve the service, authenticate users, process payments, deliver support, prevent abuse, communicate important service notices, and analyze product performance.

Where customers use AI-assisted features, submitted prompts and related context may be processed to generate requested outputs, moderation results, translations, edits, or recommendations.

Depending on the context, Picked Smart may act as a controller for account, billing, website, and support data, and as a processor or service provider for customer-submitted form and booking data.

Where laws such as the GDPR or similar privacy frameworks apply, we generally rely on contractual necessity, legitimate interests, legal obligations, or consent where appropriate.

We may share personal data with infrastructure, hosting, analytics, payment, email, security, and support providers that help us operate the service. Those providers are permitted to use data only as needed to provide services to Picked Smart or as required by law.

We may also disclose information when necessary to comply with legal obligations, protect rights and safety, investigate fraud or abuse, or in connection with a merger, acquisition, financing, or asset sale.

We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

Retention periods vary depending on the type of data, your subscription status, the sensitivity of the information, applicable law, and whether deletion has been requested by an authorized customer or data subject.

We use reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or disclosure. No system is completely secure, so we cannot guarantee absolute security.

Customers are responsible for configuring appropriate internal access controls, notices, and data collection practices for the information they collect through the platform.

Your information may be processed in countries other than the country where it was collected. When required by law, we use appropriate safeguards for cross-border transfers.

If you need information about current subprocessors or transfer mechanisms for your use case, contact us at hello@pickedsmart.com.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port your personal data, or to withdraw consent where processing is based on consent.

If you submitted information through a customer form or booking page, the relevant customer is usually the primary contact for handling your request. We will assist customers with reasonable requests where required by law or contract.

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. When changes are material, we will take reasonable steps to provide notice.

Questions or privacy requests can be sent to hello@pickedsmart.com.